Save time and cost with plexWell. Contact us today!

You have come to the right place to request support for your seqWell product.

seqWell is committed to customer satisfaction. We have a designated team of scientists available to support our product users. It is our goal to be responsive which is why we will do our best to respond to your inquiry in a timely manner. Typical response time is within 1 business day.

Complete the form below to request technical support.

We look forward to assisting you.

Here's some helpful information for all other inquiries.

Additional ways to contact support:

Phone: 1-855-737-9355, option 2
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

Questions about your order:

Phone: 1-855-737-9355, option 1
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

Questions about billing or invoicing:

Please submit your inquiry via email.
Email: [email protected]

For all other inquiries:

Phone: 1-855-737-9355
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

If you have questions about our NGS library prep kits or would like to learn how they might fit with your research, we encourage you to connect with our sales team.

Caught in the Act: Tracking the Emergence and Divergence of SARS-CoV-2 through Statewide Testing and SequencingUPCOMING WEBINAR

Date:  March 23, 2022
Time: 11:00am (PDT),  2:00pm (EDT), 8:00pm (CEDT)

Learning Objectives

  • Understand the utility of full-genome viral sequence analysis for public health
  • Recognize how viral load impacts the ability to detect and sequence intact SARS-CoV-2
  • Identify the similarities and differences in host responses to SARS-CoV-2 depending on strain and immunologic history


Frank A. Middleton, Ph.D.
Professor Director, SUNY Molecular Analysis CoreState University of New York (SUNY) Upstate Medical University

Joseph C. Mellor, Ph.D.
Co-founder and Chief Scientific Officer of seqWell Inc.