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Technical Support

 

Thank you for your submission.

Here are next steps:

  1. Our team will log your support request and generate a case # within 1 business day.
  2. Once this has been done, an email confirmation with this case # will be sent to your inbox.
  3. Please be sure to check your junk/spam folder if you do not receive the email within this timeframe.

Thank you for contacting support!

We appreciate the time you’ve taken to submit your request.

Here's some helpful information for all other inquiries

Additional ways to contact support:

Phone: 1-855-737-9355, option 2
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

Questions about your order:

Phone: 1-855-737-9355, option 1
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

Questions about billing or invoicing:

Please submit your inquiry via email.
Email: [email protected]

For all other inquiries:

Phone: 1-855-737-9355
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]

If you have questions about our NGS library prep kits or would like to learn how they might fit with your research, we encourage you to connect with our sales team.

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