Technical Support
You have come to the right place to request support for your seqWell product.
seqWell is committed to customer satisfaction. We have a designated team of scientists available to support our product users. It is our goal to be responsive which is why we will do our best to respond to your inquiry in a timely manner. Typical response time is within 1 business day.
“seqWell’s customer support has been exemplary. Often, in science, particularly with molecular biology protocols, timing matters. It’s rush, rush, rush, pause. If I am in the middle of a protocol with a question, and have an enzyme out, I need an answer in the next two hours or else I’m going to have to change what I’m doing. The responsiveness from seqWell has been crucial. I can quickly connect with their support scientists to troubleshoot any issues. That’s been very helpful with fully integrating purePlex into our processes and adopting it as a new kit for our platforms.”
– Ray Watson, Research and Development Lead, University of Minnesota Genomics Center
New to seqWell NGS workflows?
Contact us to explore our training options for users of our technology.
Complete the form below to request technical support.
We look forward to assisting you.
Here's some helpful information for all other inquiries.
Additional ways to contact support:
Phone: 1-855-737-9355, option 2
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]
Questions about your order:
Phone: 1-855-737-9355, option 1
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]
Questions about billing or invoicing:
Please submit your inquiry via email.
Email: [email protected]
For all other inquiries:
Phone: 1-855-737-9355
Hours: Monday – Friday, 9:00AM – 5:00PM EST
Email: [email protected]
If you have questions about our NGS library prep kits or would like to learn how they might fit with your research, we encourage you to connect with our sales team.